CHRISTMAS DELIVERY (Australia only)
Parcel Post
The dates provided below are for Parcel Post items being sent to metro locations.
| TO | NSW | ACT | VIC | QLD | SA | WA | TAS | NT |
|---|---|---|---|---|---|---|---|---|
| BY |
20/12/24 |
20/12/24 |
20/12/24 |
20/12/24 |
20/12/24 |
18/12/24 |
19/12/24 |
16/12/24 |
NOTE: Parcels sent to/from Geelong, Gold Coast and Newcastle follow the above metro location cut-off dates
Express Post
The dates provided below are for Express Post items being sent to metro locations.
| Sending to metro only | Cut-off date |
|---|---|
| All other States* |
23 December 2024 |
| NT, TAS and WA |
20 December 2024 |
*Parcels sent to Geelong and Gold Coast follow the above metro location cut-off dates
Other destinations
Depending on where you’re sending items from, to the destinations below, they need to be sent between the following dates for the best chance of arrival in time for Christmas. Speak to your local Post Office team member for the specific cut-off date that applies to your sending location.
Due to changes in third-party ferry scheduling, Parcel Post services to Cocos (Keeling) Islands and Christmas Island will now require the use of Express Post in order for any items to arrive by Christmas. Please refer to the last sending dates for these services to ensure timely delivery.
| Destination | Parcel Post | Express Post |
|---|---|---|
| Norfolk Island |
11 - 15 November 2024 |
13 December 2024 |
| Lord Howe Island |
4 - 10 December 2024 |
18 December 2024 |
| Christmas/Cocos Islands |
Not available |
11 - 16 December 2024 |
Standard Shipping Policy
Standard Shipping
Enjoy FREE standard shipping on all orders valid addresses in Australia.
Estimates:
- Delivered within 6 working days to Metro areas
- Delivered within 7 working days to non-Metro areas
- Delivered within 14 working days to rural areas
- Delivery is Monday to Friday
Shipping for New Zealand customers will be calculated at checkout.
Express Shipping
For retail order being delivered to valid addresses in Australia we offer:
- Express shipping for $10 AUD for orders up to $199.99
- FREE Express shipping for orders $200 AUD and over
Note: Free express shipping for orders over $200 does not apply to bulk orders or wholesale/reseller customers due to courier delivery requirements.
Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.
- Order by 12 noon AEST on Monday to Friday
- Dispatched within 24 hours
- Delivered within 2 working days to metro areas and within 3 working days to the rest of the country
Note: Subject to placing your order before specific cut-off times.
COVID-19 note: When Australia Post is experiencing delays due to COVID-19. This means Express postage delivery time standards are not always being met. Please refer to the Australia Post website (link below) for the latest updated information on Express post delivery times.
https://auspost.com.au/sending/send-within-australia/express-post-parcels
Shipping and delivery times
Orders placed before 9:00am AEST will be dispatched the same business day (Mon-Fri). You will receive a shipping confirmation email when your package leaves our warehouse.
All orders received after 9:00am AEST (Mon-Fri) or on the weekend, will be dispatched the next business day. You will receive a shipping confirmation email when your package leaves our warehouse.
Please note we dispatch from Kahibah NSW Australia 2290. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.
Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time. Please note all delivery times are estimates and we cannot be held responsible for delivery and stock delays outside of our control.
Customs Import Duties and Taxes for New Zealand
Orders may be shipped from international distribution centres and may be subjected to customs import duties and/or taxes assessment. If assessed, all applicable import duties and taxes, and/or carrier-related fees are the responsibility of the recipient of the order. These additional charges will be presented upon delivery of the goods and not during checkout, the fee will be collected from the recipient by the shipping carrier at the time of delivery Parcels containing goods above NZD $199 in value are subjected to customs import duties and/or taxes. Parcels containing goods of lesser value are not subject to any import duties and/or taxes. As customs policies and import duties vary widely from country to country; you may wish to contact the local customs office for more information.